Support
At LaboratoryMaster, our technical support objectives are to provide prompt, accurate technical assistance from knowledgeable staff, and to listen carefully to customer requests and feedback.
Please note: Technical support is provided via e-mail and the web only.
If you have a technical question regarding the use of OligoMaster, please check the User Manual first. Please also ensure you are using the latest version of OligoMaster. The latest version includes new features, bug fixes and improved functionality.
Software Manual
You can download the software manual as a PDF here.
Reporting a Bug
If you would like to report a bug in OligoMaster, please e-mail support@oligomaster.co.uk. Please include the following information in your e-mail:
- OS platform/version (e.g., Windows XP)
- Language
- OligoMaster version and build number (from the About menu)
If you have received an error message, it may also help us in determining the problem if you include as an e-mail attachment the file 'oligomaster.log' (and 'oligomasterserver.log', if present), which can be found in the 'logs' folder of your OligoMaster installation.
Feedback
We would like to hear your feedback on any aspect of the product, documentation or website. If you have any requests for new features, or have any suggestions as to how we could improve our documentation, please e-mail us at support@oligomaster.co.uk.
General OligoMaster Enquiries
For general, non-support inquiries about our software please e-mail us at info@oligomaster.co.uk. To report issues or problems with the LaboratoryMaster Ltd web site, please e-mail the support address.
Importing Existing Data
If you are a registered user (i.e., you have purchased a full licence) and have oligos stored in some other format which you would like to import into OligoMaster, we may be able to help you - contact support to discuss your particular requirements.
